It’s been 48 hours now and still waiting for a Sales Manager from Mweb to give us a call. We moved to a new place and there is no Fibre but we are paying Mweb for the Fibre that has not been installed yet. When you order Mweb Fibre be prepared for bad service before anything is Active. The ones you speak to who are willing to help they have no power to change anything. Mweb telesales is only good at only selling the products but do not care about service.Įvery telesales person we spoke to sounded like they are trying to get rid of you and pass you to another. Few minutes without connection he came back to say the manager was busy and he/she would call back. We spoke to a “Samir” in sales who also said he can not change anything and made us hold to speak to a manager. In addition to providing business with a tailored fibre connectivity service, MWEB Business offers a range of services and solutions to meet all aspects of an organisation’s IT needs, including ADSL, leased line and wireless connectivity to cloud-based security, back-up, archiving, and business application and hosting services.We called the Billing department after receiving the statement, Billing said they can not cancel a payment only the Sales team can do that. There is no doubt that fibre will ultimately become the de facto technology of choice for most businesses,” she says. “However, as the fibre network grows, prices will drop. The further a business is from an appropriate exchange, the more it will have to pay for connectivity. Pretorius explains that fibre connectivity pricing is largely a function of geography.
And even within the so-called fibre-zones, the cost of the service can still be difficult to justify – depending on exactly where the business is located,” she adds. “The bad news is that the number of areas that do have access to affordable fibre is still tiny when compared to the areas that don’t. That’s the good news and it means that businesses located within the rapidly growing fibre footprint can have access to the benefits fibre provides. All these providers are working flat out to extend their networks as quickly as possible. “There are around fifteen fibre providers in the country – up from fewer than five a couple of years ago. Pretorius notes, however, that the growth in the roll out of MWEB Business fibre services does not fully reflect the surge in demand for the fast, reliable and scalable connectivity fibre offers.
#Mweb fiber plus#
“The contention ratio on fibre is significantly lower than for ADSL and fibre is also far more scalable with speeds of up to 100Gbits plus readily achieved, should that be required,” she says.
MWEB Business has experienced over 500 percent growth in its fibre installations in the past year – a clear indication that fibre is finally taking its place in the mainstream of connectivity technology.Īccording to MWEB Business GM Debbie Pretorius, this growth is split fairly evenly between dedicated fibre services, in which the business opts for its own fibre “leased line” and a more cost-effective broadband-over-fibre option, in which the fibre link is shared in much the same way as ADSL lines are shared.
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